filters
State:
Show
City:
Show
Product:
Show
Enterprise Carshare charging me $533 for damage to a rental vehicle that I did not cause
Enterprise Carshare charging me $533 for damage to a rental vehicle that I did not cause
Dear Sir, I hold the ASU Enterprise Carshare membership , and am writing this post to share my worst experience with them. They are charging me $533 for a small dent in the front side of bumper, which I didn't cause it. I got an email on 7th Sep. 2018 from Enterprise...
Read more
Company wrote 0 private or public responses to the review from Dec 07.
EnterpriseCares
EnterpriseCares

Thank you for sharing your feedback with us, Review #1417649. We have noted your review and would like to have a closer look at this with you. Please email the details above a...

1.0
I liked
  • Easy to rent
I didn't like
  • Poor value of service
#1417649
Reply to reviews
Last Tuesday, 7/31/18, I returned the rental with my kids school clothes in truck. I didn’t realize till a few hours later but I called Enterprise and Ryan the sales clerk said he had my stuff to come in and get it. When I arrived he claimed someone from corporate came...
Read more
Company wrote 0 private or public responses to the review from Aug 05.
EnterpriseCares
EnterpriseCares

Fitting Quoka, Your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to speak with you further. Please e...

4.0
I liked
  • Easy to rent
I didn't like
  • Poor value of service
#1321820
Reply to reviews
I live in WILLIAMSBURG for years ,I dont appreciate the new elements moving in. Prices to enterprise carshare went up ,no cars ,cars parked in the carshare slots ,we get penalties and have to look for spots to park the carshare cars ,its disgusting. The new breed of...
Read more
Company wrote 0 public responses to the review from Jul 14.
EnterpriseCares
EnterpriseCares

Review #1303919, We appreciate your feedback. We'd like the chance to address this with you directly. Please call 877-599-3227 or email care@enterprise.com with your contact i...

1.9
#1303919
Reply to reviews
Honestly Enterprise CarShare is the worst organization, I will never use them again. I was a loyal customer and never had any issues and then one day I get a call telling me there was damage to a car I used and that it was my fault. I explained to them it was not,...
Read more
Company wrote 0 public responses to the review from Sep 30, 2016.
#928255
Reply to reviews
Show

Short Review on June 30, 2016

Worst experience in 30+ years of renting cars. Incompetent, no customer service just bad. Would never rent from them again.
Company wrote 0 public responses to the review from Jun 30, 2016.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#874755
Reply to reviews
Call from Enterprise late afternoon Christmas Eve. Taking my reserved (weeks before) car out of service Christmas Day. Offered a distant car in an unsafe location for a night return. Many empty apologies. This has happened several times this year. Had to cancel and...
Read more
Company wrote 0 public responses to the review from Dec 25, 2015.
EnterpriseCares
EnterpriseCares

Hi. We can put you in touch with a member of our upper management team to look into this with you. Please give us some details. Email us at Care@Enterprise.Com. What we need a...

1.0
I didn't like
  • Having my christmas ruined
#758173
Reply to reviews
The car I rented was filthy: Chewing gum in the globe box, tissue paper all over the car, cola drink stains in the seats, some oily stain in the back seat, a little recipient WITH BODY OIL in the driver's door pocket, and yes... the steering wheel was slippery, and...
Read more
Company wrote 0 public responses to the review from Dec 16, 2014.
2.3
I liked
  • Easy to rent
  • Several locations
I didn't like
  • Poor value of the service
  • Expensive
#570916
Reply to reviews
Hi my name is lakeitha haygood my membership id # is 417816 I don't know who else can help me. I called enterprise car share everyday and the customers rep tells me the same thing, that theres not then they can do that i will have to speak to . Christian,  he's the...
Read more
Company wrote 0 private or public responses to the review from Oct 14, 2014.
EnterpriseCares
EnterpriseCares

Lakeitha, Have you contacted a service representative at 1-877-411-6468? I have sent these details to our Membership Services Team and have asked someone from that department...

#546291
Reply to reviews